Statement on Privacy
SIRVA Canada includes the divisions known as Allied Van Lines Canada and northAmerican
Van Lines Canada, Allied International, northAmerican International and Allied Special
At SIRVA Canada, the privacy and confidentiality of your personal information is
one of our highest priorities. In fact, this concern is detailed in an explicit
section of each employee's agreement. Upon their hiring, all SIRVA Canada employees
must read our strict Privacy Guidelines, and agree to them in writing.
SIRVA Canada requires all of its employees to comply with the standards of confidentiality.
Access to, use of, and disclosure of personal information is limited to those SIRVA
Canada employees who require it to fulfill contractual obligations to our customers
In addition, SIRVA Canada uses the privacy standards recommended by the Canadian
Standards Association and adopted as part of the Personal Information Protection
and Electronic Documents Act.
SIRVA Canada's Commitment to you regarding
the Ten Privacy Principles
SIRVA Canada is responsible for the personal information held by the company and
has a Privacy Officer to be accountable for the following principles. Our Privacy
Officer can be reached by phone at 780-443-6802; by fax at 780-443-6893 or by email
at firstname.lastname@example.org. All personal information collected by SIRVA Canada remains
confidential and is appropriately safeguarded.
When collecting personal information to fulfill our contractual obligation with
our employees, customers and agents, SIRVA Canada is obligated to respect the boundaries
of employee, customer and agent privacy and confidentiality. SIRVA Canada only collects
the personal information that is required to do the job and our employees, customers
and agents are aware of what information has been gathered and for what purpose
it will be used.
The knowledge and consent of an employee, customer or agent are required for the
collection, use or disclosure of personal information. SIRVA Canada expects that
our agents have consent from their customers before submitting personal information
The collection of personal information shall be limited to that which is necessary
for the purposes identified by SIRVA Canada. Information shall be collected by fair
and lawful means. SIRVA Canada uses information collected from the employee, customer
and agent to fulfill its obligations to the employee, customer and agent.
LIMITING USE, DISCLOSURE & RETENTION
Personal information shall not be used or disclosed for purposes other than those
for which it was collected, except with the written consent of the individual or
as required by law. Personal information shall be retained only as long as necessary
for the fulfillment of those purposes or as required by Federal Law.
SIRVA Canada shall keep personal information as accurate, complete and up-to-date
as is necessary for the purposes for which it was collected. It is the responsibility
of SIRVA Canada employees, customers and agents to supply SIRVA Canada with accurate,
complete and up-to-date information.
Personal information shall be protected by security safeguards appropriate to the
sensitivity of the information.
SIRVA Canada will make specific information about its personal information management
policies and practices readily available upon request.
Upon request, SIRVA Canada will inform individuals of the existence, use and disclosure
of their personal information. In the case where SIRVA Canada passes along personal
information to complete its obligation to its employees, customers or agents, SIRVA
Canada is responsible for ensuring that the information passed on is protected in
the same manner as if it were stored on SIRVA Canada property. An individual shall
be able to challenge the accuracy and completeness of the information and have it
amended by SIRVA Canada agent.
call (780) 443-6802 and ask to speak with the Privacy Officer who will be pleased
to assist you. We will ask you to put your complaint in writing. We will respond
to your request within 30 days. If we need to extend the time or we have to refuse
your request, we will provide you with an explanation, subject to any legal restrictions.
Safe Harbor Certification www.priv.gc.ca
SIRVA complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. SIRVA has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view SIRVA’s certification, please visit http://www.export.gov/safeharbor/